VirtualPBX Reviews

At its core, VirtualPBX provides a comprehensive all-in-one platform with standout tools beyond traditional calling. Including an advanced call-forwarding tool, direct invalid dialing (DID) hot desks, and a variety of device options, VirtualPBX adapts easily to unique workflows, making it easy to handle high volumes of calls while maintaining excellent customer service.

Not to mention that VirtualPBX subscriptions provide access to VirtualText Forward, which guarantees that users get inbound texts directly in their email inbox so that no detail is missed. For team collaboration, audio and video conferencing tools are built in, facilitating meetings that enhance productivity without the need for additional software.

The extent of the VirtualPBX feature suite is evident in its balance of advanced tools and user-friendly design. From voicemail transcription to customizable greetings, the platform provides businesses with the tools to stay professional and efficient.

The provider takes onboarding to the next level with a live, personalized approach for its Pro plans and up. From the moment we signed up, the team worked closely with us to configure the account to our specific needs. Higher-tier plans also include a white-glove configuration, meaning that VirtualPBX handles every aspect of the setup, and users don’t need to lift a finger.

In addition, VirtualPBX offers multiple tiers of analytics. ‘Insights’ delivers detailed information about performance metrics, such as average wait times, call resolution ratings, and details on incoming and outgoing calls. The interface is customizable, with drag-and-drop options for each widget, and includes several report templates that users can choose from.

The advanced reports, which include call tagging features and several templates for users to choose from, combined with Insights, enable teams to track their service levels and make data-driven decisions.

Providing advanced tools like call queuing, skills-based routing, call recording, and monitoring, VirtualPBX ensures users have everything they need to guarantee high-quality calls and agent training. Whether a small team or a large enterprise, its call features help businesses optimize support processes, enhance productivity, and deliver a superior customer experience.

VirtualPBX equips businesses with powerful tools to efficiently manage incoming and outgoing calls. With customizable auto-attendant menus and DID, users can direct callers to the correct department or individual without manual intervention, giving businesses a more professional edge.

Features like call forwarding and extensions ensure seamless connectivity. Plus, VirtualPBX's Follow Me Calling enhances this by routing calls to multiple devices, so important calls never go unanswered.

Users can also set up call scheduling to define how and when calls are handled, allowing for after-hours routing or prioritizing specific contacts. For added control, VirtualPBX offers call blocking to manage unwanted communications and voicemail management to keep track of missed calls with ease.

Personalized greetings, holding music, and an intuitive address book further enhance the user experience, making it easy to engage with callers while maintaining an organized system.

As with most quality VoIP providers, VirtualPBX's interface is straightforward and contains everything users need in an organized way. However, during testing, we found that the dashboard was a little slow and often took a while to load.

Still, the dashboard lets users control every aspect of their virtual phone system. From adding new users and numbers to configuring call routing and voicemail, the intuitive dashboard simplifies even the most complex tasks.

VirtualPBX allows for the customization of users and groups associated with the admin’s network, although manually adding them one by one can take some time. Nonetheless, several different devices can be added to the network, with caller IDs and voicemail boxes customized for each one.

Team members can be invited via email to the different accounts. After that, they can access their own separate subaccount with different voicemails, call history, extensions, and contacts. The clean design of these management tools makes navigating and customizing the VoIP easy, even for those without technical expertise.

VirtualPBX offers a wide range of phone number options. Whether users are looking to establish a local presence or focus more on an international clientele, this provider has them covered with local, toll-free, and international numbers readily available.

For those who already have an established number, VirtualPBX makes the transition simple with its number-porting service. Users can quickly transfer existing phone or fax numbers without interrupting operations, allowing for a seamless switch to VirtualPBX's VoIP system.

Plus, the provider lets users add as many numbers as they want, making it a scalable solution for growing businesses. However, it’s worth noticing that these numbers also come with an extra price tag.

Ensuring users remain connected via its desktop and mobile apps, VirtualPBX has both a web phone and a softphone app. Both options offer a full-featured VoIP experience, but the latter has dedicated software for Windows, macOS, iOS, and Android. These tools allow for making and receiving calls, as well as managing voicemails and contact information through an intuitive and easily accessible interface.

In addition, VirtualPBX's mobile-friendly website allows users to manage their accounts, adjust settings, and even access a webphone from any browser. With reliable performance and user-friendly design, staying connected is simple and efficient.

Thanks to the platform’s universal device compatibility, users can also continue with traditional setups. The provider offers SIP desk phones and conference phones through its online store.

One of s standout features is its ability to integrate seamlessly with various third-party apps and services, making it a versatile option for businesses with established workflows. Having webhooks to send real-time data from VirtualPBX to external applications, automating and integrating the system with other platforms is a breeze.

Its compatibility with CRM platforms like Salesforce and HubSpot is particularly beneficial for teams looking to enhance customer relationship management and streamline sales processes. The system also integrates with popular cloud services such as Google Workspace and Microsoft 365, which allows for smooth collaboration and easy access to files and documents directly from those tools.

Additionally, VirtualPBX also integrates with Zapier, opening thousands of doors and offering automation options for those who want to simplify repetitive tasks and create custom workflows without technical expertise.

VirtualPBX offers a range of pricing plans designed to meet the diverse needs of businesses, whether users are startups or enterprises. The Starter plan costs only $9 per month and is an excellent entry point for small teams.

For growing businesses, the Pro plan, starting at $17 per month, adds advanced tools like call queuing, more integrations, and increased storage. It’s ideal for companies looking to enhance their communication systems and boost productivity.

If users are looking for even more functionality, the Ultra plan may be the best option. Starting at $28 per month, it delivers premium features, even more storage, and priority support. This plan is perfect for users with significantly high demand.

VirtualPBX also offers other services, such as contact center software, AirDial, and even a messaging platform that allows users to text back and forth. Since these services are not part of the company’s virtual phone system, they also come with their own price tag.

Users can get a discount of up to 20% off monthly rates when opting for year-long packages. VirtualPBX also offers a 14-day money-back guarantee, meaning that users can test the software completely risk free before committing to a subscription.

VirtualPBX ensures that users never feel unsupported by its comprehensive customer service options. Its knowledge base is packed with helpful guides, troubleshooting tips, and in-depth FAQs, making finding solutions to common issues easy. The company’s blog also offers valuable tips and best practices for getting the most out of the VoIP service.

For those needing more personalized assistance, VirtualPBX provides multiple ways to get in touch with its support team. Users can reach out directly through phone, email, or live chat, with a customer support team available 24/7 to resolve issues quickly and efficiently.

The company’s social media accounts offer another source of assistance and community-building. There, VirtualPBX provides updates for its platform and interacts with customers.

The call features allow businesses to manage high volumes of customer interactions effectively. While it excels in providing an intuitive interface, s dashboard can be a little slow, and it can take time to open some tools.

Nonetheless, the platform’s ease of use and excellent customer support ensure that users can make the most of its capabilities with minimal hassle. With prices starting at $9, users can also get a discount of up to 20% on annual plans. Plus, its 14-day money-back guarantee makes taking the software for a test drive completely risk free.

VirtualPBX offers a well-rounded solution with a comprehensive feature set. It’s easily scalable, making it an excellent choice for those looking to elevate their virtual phone systems.